Terms & Conditions
§ 1. General Provisions
The online store operating at www.magdaceramics.com is operated by: Magdalena Łęgowiak, Ul. Pełczyńskiego 14A/198, 01-471 Warsaw, Poland, as an unregistered business activity.
These Terms and Conditions define the rules for using the Store, placing orders, delivering products, the right to withdraw from the contract, and complaint procedures.
All products offered in the Store are brand new and handmade (handicraft). Due to the nature of handmade production, individual items may slightly differ in dimensions, color shades, or minor details. This constitutes their unique character and is not considered a product defect.
The Seller can be contacted via email at: info@magdaceramics.com
§ 2. Electronically Supplied Services
The Seller provides electronic services enabling the Customer to place an order via the Order Form.
This service is provided free of charge and is a one-time service. It terminates when the order is placed or when the Customer stops placing it.
§ 3. Placing and Fulfilling Orders
Customers can place an order as a guest or by creating an account in the Store.
To place an order, select the products, add them to the cart, fill out the delivery form, and choose a payment method.
The condition for fulfilling the order is clicking the “Order with obligation to pay” button and paying for the order within 48 hours of placing it. An order not paid within this period is cancelled, and the Customer is notified by email. Until payment, the Customer may also cancel the order themselves.
Prices in the Store are gross prices. They are shown in Polish zloty (PLN), in euro (EUR) or in pounds sterling (GBP), converted at the Store's fixed exchange rates. The Customer pays in the currency they have chosen. Prices do not include delivery costs, which are added during the checkout process.
After placing an order, the Customer receives an automatic email confirming that the order has been accepted for processing. At this moment, the sales contract is concluded.
§ 4. Payments and Delivery
The Seller provides the following payment methods:
- Payments via the Stripe payment operator — the methods available for the chosen currency (such as card, BLIK, Apple Pay and Google Pay) are shown at checkout.
Available delivery methods:
- InPost parcel lockers — in Poland and in the countries where the checkout shows the locker map.
- Courier delivery — booked through the ePaka.pl shipping service, which hands the parcel to the courier company serving the destination.
Delivery costs are covered by the Buyer unless promotional terms state otherwise.
Order fulfillment time (preparing and safely packing the ceramics) takes up to 3–5 business days from the moment the payment is credited, unless the description of a specific product states otherwise. Shipping time by the carrier should be added to this period.
Current rates per destination are listed on the Shipping and returns page.
§ 5. Right of Withdrawal (Returns)
A Consumer has the right to withdraw from the sales contract without giving any reason within 14 days from the day of receiving the package.
To exercise this right, the Customer must inform the Seller by an unequivocal statement (e.g., by sending an email to info@magdaceramics.com).
The Customer may use the model withdrawal form in Annex No. 1 to these Terms, but it is not obligatory.
The Customer is obliged to send the product back at their own expense to: Ul. Pełczyńskiego 14A/198, 01-471 Warsaw, Poland, within 14 days of notifying the Seller.
Note (Ceramics): Due to the delicate nature of the products, the Customer is required to pack the returned ceramics securely (it is recommended to use the original packaging and fillers). The Customer is liable for any diminished value resulting from handling beyond what is necessary to assess the product.
The Seller shall refund all payments, including the costs of the cheapest available delivery, within 14 days of receiving the statement or the physical return of the goods.
Exception: The right of withdrawal does not apply to products made to the Customer’s individual specifications (e.g., ceramics with personalized text or designs).
§ 6. Complaints and Warranty
The Seller is obliged to deliver a product free of defects and is liable for any lack of conformity under applicable consumer protection laws.
In the event of a product defect (e.g., a crack that occurred before delivery), the Customer has the right to file a complaint.
Complaints should be reported by email to info@magdaceramics.com, describing the defect and, if possible, attaching photos.
In the case of visible damage caused by the courier, it is recommended to draw up a damage report in the presence of the courier and immediately contact the Seller.
The Seller will consider the complaint within 14 days and inform the Customer of the resolution (replacement, repair, price reduction, or refund).
§ 7. Personal Data Protection (GDPR)
The Seller is the administrator of the Customers’ personal data.
Personal data is processed for the purpose of fulfilling orders and maintaining the Customer’s account in the Store.
Detailed rules on data protection and cookie policy can be found in the Privacy Policy available on the Store’s website.
§ 8. Final Provisions
These Terms and Conditions enter into force on November 4, 2026.
In matters not regulated herein, the relevant provisions of Polish and European consumer law shall apply.
The Seller reserves the right to amend these Terms and Conditions. Orders placed before the amendment will be governed by the version in force on the day the order was placed.
Annex No. 1. Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
- To: Magdalena Łęgowiak, Ul. Pełczyńskiego 14A/198, 01-471 Warsaw, Poland, email: info@magdaceramics.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …
- Ordered on (*) / received on (*): …
- Name of consumer(s): …
- Address of consumer(s): …
- Signature of consumer(s) (only if this form is notified on paper): …
- Date: …
(*) Delete as appropriate.