Shipping and returns
How the parcels travel
Every piece is wrapped by hand with plenty of filling — ceramics are fragile and we would rather use one box too many than one too few.
Orders are prepared within 3–5 business days of the payment being credited, unless the description of a particular product says otherwise. The carrier’s own transit time is added to that.
The studio ships within Poland, to the European Union countries listed in the table below, and to the United Kingdom. Other destinations outside the EU are not available — shipping there costs more than the ceramics are worth.
What delivery costs
| Destination | Delivery | Cost |
|---|---|---|
| Poland | InPost parcel locker or courier | 5 € |
| Countries with InPost lockersFrance, Netherlands, Belgium, Italy, Spain, Portugal, Luxembourg | InPost parcel locker | 11.50 € |
| Courier | 18 € | |
| Germany and Austria | Courier | 12 € |
| Rest of the European UnionCzechia, Sweden, Denmark, Finland | Courier | 18 € |
| Northern Ireland | Courier | 20 € |
| United Kingdom | Courier | 21 € |
| Ireland | Courier | 25 € |
- PolandInPost parcel locker or courier5 €
- Countries with InPost lockers
France, Netherlands, Belgium, Italy, Spain, Portugal, Luxembourg
InPost parcel locker11.50 €Courier18 € - Germany and AustriaCourier12 €
- Rest of the European Union
Czechia, Sweden, Denmark, Finland
Courier18 € - Northern IrelandCourier20 €
- United KingdomCourier21 €
- IrelandCourier25 €
Delivery is added at checkout and depends on the destination country and the delivery method. Amounts are shown in the currency picked in the page header.
InPost parcel lockers
Where InPost lockers are available, the checkout shows a map: pick a locker and its code travels with the order, so the parcel is sent exactly where it is convenient to collect it.
Everywhere else the parcel goes to the address typed in at checkout.
Returns
A consumer may withdraw from the purchase without giving any reason within 14 days of receiving the parcel.
It is enough to write to info@magdaceramics.com and say so.
You can use the model withdrawal form from the Terms, but you don’t have to.
The product then goes back at the customer’s own expense, within 14 days of that message, to: Ul. Pełczyńskiego 14A/198, 01-471 Warsaw, Poland.
Please pack it well. Ceramics survive the journey back only with proper filling — ideally the packaging it arrived in. Damage caused by careless packing reduces the refund.
All payments are refunded within 14 days of the statement or of the goods coming back, including the cost of the cheapest delivery option offered.
Exception: pieces made to an individual order (personalised text or design) cannot be returned this way.
The full wording is in § 5 of the Terms.
Complaints and transport damage
If a piece arrives cracked or the box is visibly damaged, ask the courier for a damage report and write to info@magdaceramics.com — photos help a great deal.
Complaints are answered within 14 days, with a replacement, a repair, a price reduction or a refund.
The full wording is in § 6 of the Terms.